公司在售前、售中和售后的過(guò)程中堅持“以市場(chǎng)為導向,以顧客為中心”的經(jīng)營(yíng)理念,嚴格要求自己,為顧客提供優(yōu)質(zhì)的產(chǎn)品和服務(wù),很大實(shí)現顧客的滿(mǎn)意度。
公司設立客戶(hù)服務(wù)中心向客戶(hù)提供及時(shí)的熱線(xiàn)服務(wù),熱情和細致地解答客戶(hù)的各種問(wèn)題。
公司在接到客戶(hù)的投訴后,在顧客投訴本上詳細記錄客戶(hù)的投訴內容,然后轉交相關(guān)部門(mén)處理,保證快速給出處理結果,給顧客滿(mǎn)意的答復。
營(yíng)銷(xiāo)部依據《客戶(hù)分類(lèi)表》定期對顧客滿(mǎn)意度進(jìn)行抽樣調查,通過(guò)親自和電話(huà)訪(fǎng)問(wèn)等方式進(jìn)行調查,或通過(guò)信函、E-mail 或傳真方式發(fā)出“顧客滿(mǎn)意度調查表”,對顧客滿(mǎn)意度進(jìn)行調查。
The company adhere to the "market-oriented, customer-centric" business philosophy in the pre-sale, sale and after-sales process, strict requirements on themselves, to provide customers with quality products and services, maximize customer satisfaction.
The company set up a customer service center to provide customers with timely hotline service, enthusiasm and meticulous to answer customers' questions.
After receiving a customer's complaint, the company records the customer's complaint in detail in the customer complaint book, and then transfer the relevant departments to deal with, to ensure that the treatment results are quickly given, to give a satisfactory reply to the customer.
According to the "Customer Classification Table", the Marketing Department regularly conducts sample surveys on customer satisfaction, either in person or through telephone interviews, or sends out "Customer Satisfaction Survey Form" by letter, E-mail or fax.
聯(lián)系人:吳總
手機:18655021818
網(wǎng)址:www.trendymanner.com
地址:安徽省滁州市上海北路558號